SMS Text Messaging
Communicating by text
The surgery is increasing using text messages
for appointment reminders, immunization
reminders, health promotion, surgery feedback,
changes to clinics etc. We want to improve
communication with our patients. We hope too
that if patients do not need to ring for their
results, patients will be able to ring reception
more easily when they need to.
How to opt out of receiving text messages
Please email us at
BNSSG.beechwoodmedicalpractice@nhs.net or call us
on 0117 9082360 to tell us if you do not wish to
receive communications from us by text.
Unfortunately we cannot partially opt you in or
out of these services. For example, if you do
not want to receive any communication regarding
test results via text we also can no longer send
you appointment reminders.
Information regarding texting of results
Your GP would like a to be able to
communicate test results with you by SMS text.
This allows us to let you know about important
tests quickly. You will not always receive texts
for all tests taken.
- On occasion it may not be appropriate to
communicate details of your results by text
so we may text you asking you to call the
surgery to discuss your results
- Your GP may look at your results in the
evening so you may receive a late text. This
does not indicate a problem with your
result.
- Some test results arrive from the
laboratory quicker than others so there may
be gaps between results and so you may
receive a number of separate texts as these
are reviewed.
- Some results will be normal and will not
require any action. Others may not be normal
and you may be asked to contact the surgery
to discuss the results with a member of our
team.
- If you have not received a text
regarding your results, please ring for your
results at 1 week
Although we will check your details when
bloods are taken,
please note it is your responsibility to let us
know if you change your personal details/mobile
number.
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