Using NHS Services
It is important that people help their local
NHS by taking greater control of their health.
There are lots of simple things that you can do
to look after yourself and if you do fall ill
you dont always need to visit your GP or go to
A&E.
One out of every four people who go to A&E
could have been treated elsewhere in the
community or could have self-treated. Your
local pharmacy can help treat many common
illnesses. Remember A&E and 999 services are for
life threatening and serious conditions only.
By acting quickly before ailments set in you
can keep yourself well and ensure that the local
NHS makes the best use of its resources to treat
those most in need.
The following information is a range of local
services which will help you receive the most
appropriate treatment close to your home.
Emergency services will, as always, be there for
those who need them.
Use your pharmacist
If you are feeling under the weather seek
advice from your local pharmacist. Pharmacists
are experts in providing medical information and
advice and have at least five years medical
training and often a lot more.
You can just drop in to see your pharmacist
and many have private consultation areas. They
can also advise on any over-the-counter remedies
available and, if you need specialist medical
advice, can point you in the right direction.
Local Pharmacy opening hours.
NHS
111
NHS 111 has been introduced across England
and Wales to make it easier for you to access
local NHS healthcare services. It is open 24
hours a day, every day of the year and is free
to call from your landline or mobile phone.
When to use 111
You should use the NHS 111 service if you
urgently need medical help or advice but it’s
not a life-threatening situation.
You should call 111 if:
- You need medical help fast but it’s not
a 999 emergency.
- You think you need to go to A&E or need
another NHS urgent care service.
- You don’t know who to call or you don’t
have a GP to call.
- You need health or medical information
or reassurance about what to do next.
For less urgent health needs, contact your GP
or local pharmacist in the usual way.
If you are injured or unwell but not sure
what to do, dialling 111 is a good start.
You can talk to fully trained advisers or
nurses, who will ask you questions to assess
your symptoms, then give you the healthcare
advice you need or direct you straightaway to
the local service that can help you best. When
you call 111, you will be assessed straight
away.
If it is an emergency, an ambulance is
dispatched immediately without the need for any
further assessment.
GP out of hours’ service
Bristol’s GP out of hours’ service provides
telephone advice and face-to-face consultations
with a GP or nurse outside normal opening hours
for GP surgeries and includes home visits for
patients who are housebound.The service operates overnight from 6.30pm to
8am Monday - Friday and 24 hours a day over
weekends and public holidays.
To access the service, please call NHS 111.
Bristol dental out of hours’ service
To access the out of hours service, please
call NHS 111 and patients will be advised of
available appointments.
Your local Walk-in Centre
NHS Walk-in Centres offer fast and convenient
access to health advice, information and first
aid. You can walk in 7 days a week. Professional
nurses run the centres and will be on hand to
offer help when and where you need it. The walk
in service is available for all patients whether
they are registered with a local surgery or not.
The service is for the treatment of any minor
illness or minor injury, this includes sexual
health concerns, emergency contraception, also
wound management, travel health, smoking
cessation and lifestyle management are all
available. Procedures such as suturing and clip
removals can also be performed.
Your
nearest Walk-in Centre:
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Bristol City Walk-in Centre
Broadmead Medical Centre
59 Broadmead
Bristol
BS1 3EA |
Telephone: 0117 954 9828
Above Boots
See: Broadmead Medical Centre website |
Minor Injuries Unit (MIU)
A minor injuries unit (MIU) treats a wide
range of less serious or minor injuries. MIUs
are open seven days a week and appointments are
not required.
Typically you are seen more quickly at an MIU
than in A&E (which you should visit only in an
emergency), and you will be treated by doctors
and nurses in a calm, relaxed setting.
If you’re not sure whether your injury is
minor or an emergency, dial 111 any time for NHS
advice.
Please note that MIUs are for minor injuries.
If you are feeling unwell and it’s not an
emergency, see your GP, pharmacist or go to a
walk-in centre.
Go to an MIU for: |
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- wounds
- sprains and strains
- suspected fractures
- trips and falls
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- bites
- minor head injuries
- minor burns
- minor ear and eye injuries or
problems
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The Yate Minor Injuries Unit (MIU)
Yate West Gate Centre
21 West Walk
Yate Town Shopping Centre
BS37 4AX |
Tel. 01454 315355
Opening Times*: |
Monday to Friday 8.30am - 7.30pm
Saturday, Sunday & Bank Holidays 10am -
1.30pm. |
X-ray facilities Monday to Friday 8.30am to
4.30pm. There are no X-ray on weekends or bank
holidays.
The Minor Injury Unit is based in the Yate
West Gate Centre, in the Yate Shopping Centre,
next to the public library. It is well served by
public transport and there is free car parking
around the shopping centre.
Southmead Hospital MIU
(co-located within the A&E Department) (Click
here for map)
Located at Gate 35
Level 0, Brunel Building
Southmead Hospital
Southmead Road
Westbury-on-Trym
Bristol
BS10 5NB |
Emergency Department
Main Reception Gate 35.
Telephone: 0117 414
5100 or 0117 4145101 |
The MIU at Southmead is based inside the
Emergency Department and is a 24-hour, seven day
a week service – this means that patients can be
immediately directed to the right place for
treatment.
South Bristol NHS Community Hospital
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Urgent Care Centre
Hengrove Promenade
Hengrove Park
Bristol
BS14 0DE (Sat Nav BS14 ODB)
Telephone: 0117 342 9692
Please note that this is also a walk-in
centre that treats illness and can only
x-ray children over 2 years old. |
A&E
Departments
Accident and Emergency, or A&E, provide
urgent treatment for serious, life-threatening
conditions. You should travel to A&E yourself if
you can. But if someone is too ill, for example
if they have collapsed or can’t breathe, dial
999 for an ambulance.
At A&E, the most seriously ill patients will
be seen before those with less urgent
conditions. This means some people have to wait
for several hours for treatment or they may be
redirected, for example, to a GP, walk-in centre
or a minor injuries unit.
Your nearest A&E Departments are:
Bristol Royal Informary A&E
Department (Click
here for map)
Upper Maudlin Street
Bristol
BS2 8HW
Open 24 hours, 7 days a week including bank
holidays
Southmead Hospital
(Click
here for map)
Gate 35
Level 0, Brunel building
Southmead Hospital
Southmead Road
Westbury-on-Trym,
Bristol
BS10 5NB
Emergency Department Main Reception Gate 35 -
Telephone: 0117 4145100 or 0117 4145101
Bristol Royal Hospital for Children
A&E Department (Click
here for map)
Paul O’Gorman Building
Upper Maudlin Street
Bristol
BS2 8BJ
Open 24 hours, 7 days a week
For children up to 16 years of age
To call an ambulance, ring: 999
Bristol Clincial Commissioning Group (CCG)
Self Care Information
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