Fishponds Primary Care Centre, Beechwood Road
Fishponds, Bristol BS16 3TD
0117 908 2360
   
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Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience.

To provide your feedback you can complete a form online (please click here), complete one of our feedback cards available in reception, or, if you have allowed us to contact you by SMS text message, you may receive a text request for feedback following a visit to the surgery. 

Click here to see most recent feedback.

 

 

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